A Positive Mindset Affects Customer Service in Your Online Business
Your mindset is your mental attitude or disposition which affects the way you handle situations that arise in your business. Whether you market online on a full-time or part-time basis, you must have the correct mental attitude in order to experience success. And the key to the correct
attitude is to treat what you’re doing as a business rather than a hobby. A hobby is something that you indulge in from time to time when the whim takes you, and you cannot afford to approach your internet marketing business in that way.
It's important for us as entrepreneurs to recognize that if we provide products or services, there are thousands more entrepreneurs providing the same types of products or services, so our mental attitude or disposition is what will determine how we handle a customer inquiry, a customer concern, any type of customer service issue. Think about this for a moment: by having an online business your market will be global. Therefore, it means you could be dealing with persons in different time zones. Would you be prepared to take a customer call at 2:00 a.m. your time zone? Have you mentally prepared yourself for such an eventuality? It would be interesting to hear how other online marketers have handled this situation when they had to take a customer service call at an ‘odd' time.
Keeping a positive mindset or mental attitude will allow you to deal with ‘inconveniences' when you are just getting started, knowing that how you handle these so-called inconveniences is the foundation that could lead to exponential growth in your business. It seems to take a long time to build a good reputation online, one that allows people to know, like and trust you. On the other hand that reputation could be lost in a flash if we fail to display a position mental attitude that supports growth in our online business.
Thank you for the blog post. Excellent tips. I have read so many times that quality customer service goes a long way. It’s important to meet people’s needs and let them know that you care about them and not just about selling them a product.
1Very true, Jeff. People need to know that we care about them personally, not just what they can do for our business. Thank you for leaving your comments!
Yvonne
2Another thing you must prepare yourself for with this online stuff is explaining it to a family member who just doesn’t understand online. If they don’t see a brick and morter type business, they don’t consider it a business. Are you mentally prepared to handle that?
3Yvonne,
I cannot hear it or think it enough that “Our attitude determines our ALTITUDE!” Such a simple but profound thing. When we change our attitude the universe realigns to work for us not against us. I really enjoyed your post. My name is Jason Maximum, otherwise known as Jay Max. I give relationship advice. http://www.JaysAdvice.com today’s post is about friendship. Let me know what you think about it.
JayMax
4I agree, Andrew, that it is absolutely essential to explain to your family members to attempt to get them on board, and that’s why it’s important to start working on making money as soon as possible as that’s the only thing many can relate to – show me the money for all the hours you spend at your computer! Unfortunately, this is also the reason why many people I’ve talked with who start online give up: they get very little support at home and they become frustrated. It really takes the correct mindset to push forward. Thank you,
Yvonne
Yvonne
5Thank you, Jay. It was great to read your comments here. Your post also touched me personally and I left a comment on your website. Let’s keep on writing and posting!
Yvonne
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