Direct Sales Tips: Following-up with Customers Build Relationships and Customer Loyalty
I enjoy being in Direct Sales as well as an Internet Marketer because as a Direct Sales Consultant I can provide individualized service to my customers. I have an even greater opportunity to build lasting relationships as they get to know, like and trust me and see that I care about them as individuals. I've been fortunate to have customers who have been supporting my business for over 11 years.
I also like to support other Consultants in Direct Sales, but have found that on many occasions I meet a Consultant at a Party or Show, hosted by a mutual friend, and purchase something from them but never hear from them again.
This is not a post to critique anyone, but to highlight that this is an area many of us may need to work on. I have been guilty of this as well as from time to time I've received calls from someone who said, “I've been searching for your card as my product was finished and I just found it…” or, “I wish you had you label on the products so I'd be able to call you without having to search for your card”. Two very important steps I neglected to do.
Most business owners, including Direct Sales Consultants, recognize the importance of cultivating and maintaining good relationships with their customers. At the same time, many overlook the need to follow-up after the sale or service. Here are three reasons (more…)
