Relationship Marketing | Build Your Online Business

“Burn Your To Do List” was a headline I read some time ago, and although the writer may have had really great content, my initial reaction was, Oh no. I could not do without my “To Do” list!  How about you?

Everyone of us as entrepreneurs wear different hats that involve various aspects of our lives, and with the fast pace of life regardless of where you live these days, it's almost impossible to retain everything mentally.  If you've been able to do that successfully, then you have my utmost respect and awe.

We all have different personality types and some are more detailed than others.  One person may be content with jotting down just brief notes of what they need (more…)

Providing superior customer service in your online business is essential to building lasting relationships with customers and clients.  It is an integral part of doing business on the internet.  Note that even if you do not have a product and are not yet providing a service other than writing a very informative blog, consider your visitors as your customers or clients.

Understand What the Customer Wants: It’s important to understand buying triggers and purchasing behavior.   I love to share products that I've found valuable with others.  These (more…)

Almost everyday I receive a piece of correspondence in my mail with enticing offers for services.  I'm especially amazed at the wide-ranging offers I receive from one Service Provider in particular who's been trying to woo me back or just woo me as a new customer.  This is the same company whose Customer Service Department I contacted several times over a three-month period in an effort to reduce my bill for a combination of three services.  The response was not positive so I took my business elsewhere.

It's likely that almost everyone reading this has or know someone who has had a similar experience and it begs the question, “What are these companies thinking? “Have they not heard of customer appreciation?”  “Doesn't customer loyalty mean anything to them?”  “How does it make you as a current (more…)